We are excited to announce that the Price Tags is now available on the Call Center, ensuring consistent pricing across both the Call Center and Cashier apps. This feature allows agents to easily assign price tags to orders during the order creation process.

When creating an order on the Call Center, agents can simply select a Price Tag. The prices will automatically update to match the selected price tag, ensuring price consistency and accuracy across Foodics Products.

To enable your agents to assign price tags on the Call Center:

1. Navigate to Call Center Settings on the Console.
2. Enable the Price Tags setting to allow agents to apply them to orders.
   
   

• Price Tags allow you to assign multiple prices to a single product, combo, or modifier option, helping you avoid duplicating menu items for different order sources and types.
• Draft Orders: If a draft order has a price tag, it will remain applied when submitted.
• Re-orders: Price tags will be maintained on re-orders to keep pricing consistent.
• Active Orders: Orders that are active and have a price tag will not be editable from the Call Center.

Reach out to us if you have any questions or concerns!

We’re thrilled to introduce a powerful new Loyalty Solution, fully integrated across all Foodics products, including the Cashier, Call Center, Customer Display, and Waiter App, as well as Online Platforms. Now, customers can effortlessly collect loyalty points from any channel and redeem them at any touchpoint. The best part? Customers can redeem points for actual cash, functioning just like a digital wallet!

To make loyalty programs even more flexible, we’ve added a Tier Management module for Marketing. This new module allows you to:

• Create and manage loyalty tiers effortlessly
• Customize tier names, benefits, and requirements
• Personalize tier colors, images, and other details

Points are automatically collected with every order placed through Foodics if you have the new loyalty solution enabled.

You can now access all loyalty details right in the Customer Profile, providing insights such as:

• Total loyalty points
• Cash equivalent value of points
• The tier the customer belongs to
• And much more!

Cashier users can now redeem loyalty points with cash directly at the cash register, processing transactions smoothly based on the customer’s request.

• Enter their phone numbers
• View their current points balance
• Decide how much to redeem

Call center agents now have the option to manage loyalty interactions effortlessly. They can:

• View customer loyalty details during calls, including points balance, cash value, and tier information
• Redeem loyalty points for customers, processing cash or loyalty transactions directly through the system
• Offer customers personalized insights about their loyalty status, tiers, and redemption options
  
  
  
  
  
  

Adding to that, customers who choose to pay via a link from the Call Center also have the option to view and redeem their loyalty points.

Beyond the above features, loyalty redemption is now available across all Foodics touchpoints, including:

• Waiter App
• Kiosk
• Online Apps
• And more!

If you’re interested in getting this solution for your business, reach out to us to learn more!

We’ve made it easier and quicker to search for international phone numbers in the Call Center! Now, you can search by any part of a number starting with a +, and our system will seamlessly find the existing customer or let you create a new one, ensuring a smooth and efficient experience.

Now, KSA clients can enable Payment Links in the Call Center immediately, even if the e-KYC process hasn’t been completed yet. This allows you to start accepting payments without delay, while a clear message notifies you about the account verification status, ensuring a smooth and transparent experience.

In this update, the following address fields, which previously accepted only numbers, now support both letters and numbers. This enhancement provides greater flexibility for users to accurately enter diverse address formats, accommodating various international address systems and improving overall data accuracy.

Updated Customer Address Fields:

• Building Number
• Floor Number
• Apartment Number
• Villa Number
• Office Number

We've got something exciting to share: Online Payment Links by SMS are now live for Foodics Call Center in Saudi Arabia! 🚀 In response to the growing demand for contactless payment solutions and the need for streamlined order processing, we've developed a feature that revolutionizes how you interact with your customers. Here is what’s new:

1. Sending Payment Links: While taking an order on the Call Center, the agent should simply select "Online Payment" from the Payment Modes list if the customer requests to pay with a link. Once submitted, an SMS with a generated payment link will be sent to the customer, initiating the seamless payment process.
   
   
2. Customer Payment Flow: Your customers will receive personalized SMS messages containing payment links. Upon clicking the link, they can review their order details, choose their preferred payment method(Apple Pay Supported), and securely complete the transaction.
   
   
3. Download or Send E-receipts to Email: Customers can easily download or get e-receipts via email after checkout to keep track of orders.
    
   
4. Efficient and Automated Order Processing: Orders stay "Pending Payment" until they're paid up. Once confirmed, they're off to the branch for preparation, ensuring efficient operations and minimizing food wastage.. And if payment doesn't come through in time? No sweat—it's automatically marked as "Declined”. With the new payment links, refunds are also automated, so you don’t need to worry about returns anymore!
5. Real-time Order Status Updates: Keep track of your orders effortlessly. Monitor order statuses in real-time, from "Pending Payment" to "Paid" or "Declined," empowering you to manage your operations effectively.

Some Steps to help you set it up:

1. Integrate Msegat: Activate Msegat, our trusted SMS provider, to seamlessly send payment links to your customers. Enjoy a hassle-free setup process, ensuring quick and efficient communication.
   
   
   
   
   
2. Payment Link Activation and Setup: Activate Online Payments with just a few clicks. Fill out a short form to express your interest, and our Foodics Pay team will guide you through the setup process. Say goodbye to manual transactions and hello to a new era of convenience.
   
   
   
   
   
3.  Customize Payment Link Settings: Tailor your online payment link experience to suit your business needs. Set the duration limit for payment links, customize payment and expiry messages, and choose your preferred theme color to align with your branding. They'll receive personalized SMS messages with payment links, allowing them to review their order details and securely complete their transaction with ease.
   
   
   
   
   
   
   
   Say goodbye to payment headaches and hello to smooth payments with Foodics Payment Links! If you have any question or concerns about Online Payment Links, always reach out to our dedicated Support Team.  

We are excited to announce a new enhancement to our system, introducing the ability to limit order editing when a driver is assigned to an active order. This feature provides better control over order modifications, ensuring stability in our delivery operations. The call center will automatically apply editing restrictions when a driver is assigned to an order. 

Key Highlights:

1. Editing Restrictions: Orders with an assigned driver will have limited editing capabilities to maintain order consistency and control.
2. Enhanced Stability: By restricting edits on orders with assigned drivers, we aim to enhance the stability of our delivery operations, reducing the risk of discrepancies and miscommunications.

Introducing a new "Check Number" column for streamlined order management. Easily track check numbers for all orders.

How to Use:

1. Log in to the console.
2. Navigate to the order list.
3. Customize columns and select "Check Number."

We are pleased to announce a new feature in our call center system that provides notification alerts to agents when the orders they create are accepted, voided, or declined. This feature aims to improve communication and keep agents informed about the status of the orders they handle, ensuring efficient order management.

Notifications:

1. Accepted (Pending to Active)
   
   
2. Declined (Pending to Declined)
   
   
3. Voided (Active to Voided)
   
   

Key Benefits:

1. Real-time Order Notifications: When an order created by a call center agent is processed by the restaurant, agents will receive real-time notifications regarding the status of the order. Notifications will be triggered when the order is accepted, voided, or declined from the cashier, ensuring agents stay up-to-date with the progress of their orders.
2. Seamless Communication: The notification alerts enable seamless communication between the call center agents and the restaurant, ensuring that agents are aware of any updates or changes related to the orders they handle. This facilitates quick actions and allows agents to provide timely updates to customers, enhancing the overall customer experience.
3. Efficient Order Management: With order notifications, agents can proactively address any changes in the status of their orders. Whether an order is accepted, voided, or declined, agents can take appropriate actions such as contacting the customer, making necessary adjustments, or providing alternative options if required. This streamlines the order management process and improves efficiency.

We are confident that the addition of order notification alerts will significantly enhance the order management capabilities of our call center agents, ensuring effective communication and improved customer service.

We are delighted to announce a significant update to our call center system, providing agents with improved capabilities for managing and tracking delivery orders. With this release, agents will have access to real-time delivery status information from the Call Center, enabling them to efficiently handle customer inquiries and provide real-time updates to customers.