For Call Center agents to easily manage Delivery Orders, new details are added to the Order Cards on Today’s order’s including Driver Name and Driver Phone Number. This quickly enhances the process of tracking and managing delivery orders for agents.

Moreover, if an order is accessed and the order has dates related to delivery, the agent will be able to easily read them. Details include:

1. Driver assigned at(date and time): is reflected when the Cashier assigns a driver.
2. Order collected at(date and time): is reflected from third-party delivery integrations.
3. Order delivered at(date and time): is reflected from third-party delivery integrations.
4. Order dispatched at(date and time): is reflected from third-party delivery integrations or from the Call Center if the order gets dispatched from the Call Center(available for countries outside KSA).

Users can now see what branches are linked to a specific delivery zone. They can also quickly edit the branches linked to the delivery zone from here too. This will help users to see and edit the branches from a delivery zone easily without the need to visit each branch on the console separately.

Now the Call Center Agent can be able to add products that are of open price. When the agent accesses the menu on the Call Center, he/she will be able to view products with open price and add them to the cart when needed. Before adding open price products to the cart, the agent is requested to enter the price amount for the product.

The call center agent can now add charges of open value either percentage or amount to the cart. When the agent searches from the list of charges, he/she will be able to view open value charges and then apply them to an order. Before applying it to an order, the agent is requested to enter the percentage value or amount that is needed for the order.

Draft Orders are orders that agents might save and come back to later without being sent to the branch. Since they might not always be sent to the branch, they have to also be allowed to be declined and removed from the list of draft orders. With this new introduced feature, the agent will now have the option to decline draft orders once they are no longer needed.

• The agent might decline the order from the view order screen.
• The agent might also decline the order directly from the Kanban Board from Today’s Order’s.

To help agents better serve repeated customers, the agent can easily reorder previously created orders to quickly fill the cart and order details. The reordering is now available for statues like: Done, Declined, Voided, Returned and Joined.

When the agent clicks on re-order, all available products and combos will be added to the cart. The agent will still also have the option to edit the cart and the order details before submitting the order to the branch.

A new report that allows users to view sales created from different applications through the API.

The report will show the application names (such as Hungerstation or Jahez) with the relevant sales info such as order tags, net sales and taxes, etc.

You can access the report from the Console > Sales > and select Sales By Application from the reports names dropdown list.

Payments report will now show payments made in Orders by default, and house account payments made by the customers will be accessible in a separate tab that users can switch to. House Account Payments are available to the account owner only for now.

The user can restore the deleted resources, reactivate, and use them again after deleting them, but will not be able to edit them while the status is deleted, nor will the relationship with branches, Tax groups be restored when restoring them. Restoring enhancements supports the following resources:

• Discounts    
• Taxes
• Payment methods
• Tags
• Reasons
• Charges

Discount views have been changed from cards to list to make it easier for users to manage or find the relative discounts.

In addition, a filter has been added to the discounts page will allow users to search for discounts by name, reference, taxable, updated after, and discount method.