We’ve added a new Group Preview option in Console → Menu → Groups to make menu setup simpler and more accurate.

With Preview (معاينة), you can now:

• 🧭 Visually review your menu structure — Groups, Sub-Groups, Products, Combos, and Gift Cards — all in one place.
• 🔍 Search and navigate through items easily with the new search bar.
• ⚡ Switch between layers (Group → Sub-Group → Nested Sub-Group) seamlessly.
• ✅ Check sorting and layout before finalizing to reduce setup errors.

This update helps you save time, avoid mistakes, and ensure your menu looks exactly how you want before publishing.

You can now easily trace returned orders in the Console. When items are returned, the Console will display:

• For the returned order: Original Order Reference, with a link to the original order

• For the original order: Returned Order Reference, with links to all related returned orders

Benefit: Faster validation, clearer order history, and smoother reconciliation.

You can now easily trace split orders in the Console. When an order is split in the Cashier app, the Console will display:

• For the split order: Original Order Reference, with a link to the main order

• For the original order: Order Split To, with links to all split child orders

Benefit: Faster tracking, clearer order history, and more accurate reconciliation.

When entering a customer’s phone number, agents can now instantly see any active orders created today for that customer. This helps agents respond faster, avoid duplicates, and deliver a smoother customer experience.

We’re introducing a new popup in the Console to help KSA clients activate the Foodics Online Web App easily and pay directly — making it faster to get started and allowing our Sales team to follow up based on your engagement.

Who will see it?

• If you’re eligible to purchase the Foodics Online Web App, you’ll see the popup and can proceed with payment directly in the Console.
• If you don’t see the popup but need the Foodics Online Web App for your business, please contact your Account Manager or Foodics Support team.

How it works:

• The popup appears once per day and can be dismissed.
• You can pay directly through the popup with a 10% limited-time discount, and our Sales team will contact you to help activate your subscription and support you with setup.

📦 Archive Orders Export (Limited Customers)

We’re excited to announce a new and improved Archive Orders Export experience — now available for a limited group of customers. This enhancement makes managing and downloading archived order data smoother, faster, and more efficient.

What’s New

• A new Archive Orders Export page under Console > Manage > More, where you can view, track, and manage all previous exports.
• Authority: Manage Archive Data

⚙️ Improved Export Flow for Large Files

Users can now initiate exports smoothly, even for large datasets.

• “New Export” modal with Date and Branches filters.
• Validation for maximum date range (180 days).
• Smart validation to prevent duplicate exports for the same filters.
• Error and info tooltips with bilingual messages.
• Export restricted to data up to two days prior to the current business date.
• Exported files are currently available in JSON format for easier data integration and analysis.
• Enhanced Download Link experience — view file names, sizes, and download progress, with options to select or bulk download files.
• Expired exports automatically remove download links after 10 days for better system management.

Why It Matters

This update brings a faster, more intuitive, and reliable export process — empowering you to access and manage order data effortlessly, even for large datasets.

💡 Interested in enabling this feature?

This release is currently available to select customers. If you’d like to add Archive Orders Export to your dashboard, please reach out to your account manager or support team.

Owners and managers can now choose whether orders from the Call Center or Online Channels are automatically or manually accepted at the cashier if unpaid. This is useful for automatically processing paid orders while allowing manual acceptance for cash-on-delivery or other offline payments.

You can enable or disable this in Device Settings or Online Ordering Settings, giving you full control over how your orders are handled.

• If enabled: Unpaid orders are automatically accepted.
• If disabled: Unpaid orders must be manually accepted at the cashier.

Note: This new checkbox is only visible and configurable if the “Auto Accept and Send Online Orders to Kitchen” setting is enabled.

We have introduced the End of Day (EOD) Report in Console > Reports > Business Reports > Business Days to give authorized users a clear view of daily branch performance.

✨ What's New

• A new "End of Day" column has been added to the Business Days report.

• Each row now includes a "View / عرض" action that redirects to the End of Day Preview Page
• The report provides comprehensive information across these categories:
  • Branch Details (business date, open/close times, printed at)
  • Sales Summary (gross/net sales, discounts, charges, taxes, averages, voids, rounding)
  • Order Charges (open and auto-applied charges)
  • Order Types (dine-in, pickup, delivery, drive-thru)
  • Discount Summary (per configured discount)
  • Payments & Returns (by payment method, total/net payments)
  • Net Payments by Type (cash, card, gift card, house account, third party, other)

There is a Print option within the End of Day Preview Page.
The Cashier app should be updated to the latest version to see this report in console.

🔒 Data Retention

• End of Day Files will start uploading in Console from today 1st September 2025
• End of Day files are available for 60 days only.

✅ Benefits

• Better Visibility → Access complete daily branch performance data in one location.
• Faster Reconciliation → Quickly verify sales, payments, and discounts against branch records.
• Operational Accuracy → Spot discrepancies (voids, rounding, open charges) immediately.
• Audit & Compliance Support → Meet regulatory requirements with standardized reporting formats.
• Efficiency → Focus on recent data with 60-day report retention, optimizing storage resources.

We’re continuing our journey to make the Console simpler and easier to use. With Phase 2 of the Console redesign, we’re introducing a brand-new Menu section that groups all your menu-related tools into two clear categories — making it quicker and easier to manage them.

You’ll now find the following modules under “Menu”:

1. Menu Builder
   1. Categories
   2. Products
   3. Modifiers
      1. Modifier Groups (previously named Modifiers)
      2. Modifier Options
   4. Combos
   5. Groups
2. Menu Settings
   1. Price Tags (previously under Manage > More)
   2. Allergens (previously under Manage > More)

🔒 These tools will only appear if have the needed user permissions. No changes were made to existing authorities or access rights.

📍 To help you smoothly transition, an informational banner will appear under Manage > More to guide you through the changes. The banner is dynamically customized based on your enabled add-ons and permissions.

🎯 More improvements are on the way to make your Console experience smoother — helping you find what you need faster and easier!

We’re introducing a new popup in the Console to help KSA clients activate Foodics Accounting easily and pay directly — making it faster to get started and allowing our Sales team to follow up based on your engagement.

Who will see it?

• If you’re eligible to purchase Foodics Accounting, you’ll see the popup and can proceed with payment directly in the Console.
• If you don’t see the popup but need Foodics Accounting for your business, please contact your Account Manager or Foodics support team.

How it works:

• The popup appears once per day and can be dismissed.
• You can pay directly through the popup, and our Sales team will contact you to help get you onboarded.