What’s new

Businesses in Saudi Arabia can now download the ZATCA-compliant e-invoice for an order directly from the Console. This helps with reconciliation when ZATCA returns a failure status for Order.

How it works

• A new “Download E-Invoice” CTA is available on the Order Details page.
• The e-invoice is exported in ZATCA-readable XML format.
• All invoices synced to Zatca with Status Success or Failure are available to download.

Why this matters

This enables merchants to independently submit or revalidate invoices with ZATCA, reducing manual effort and reconciliation delays for orders.

✨ What's New?

🔹 New Report in Console

Reports > Business Reports > ZATCA Invoice Summary

We've added a new ZATCA Invoice Summary report under Console > Reports > Business Reports for KSA businesses. This report helps you track orders synced with ZATCA and their submission status.

Key Highlights:

Authority: Available for users with "View ZATCA Reports" authority.

• View total synced orders (completed and returned) by business date or branch.
• Columns include:
  • Business Date
  • Order Count—Total synced orders
  • Success—Successfully synced orders (clickable for details in the new Zatca Invoice Listing).
  • Failure—Failed orders (clickable for details in the new Zatca Invoice Listing).
• Group By: Branch, or Error/Warning Code.
• Filters: Branch, Error Type, and Date Range

This report gives you full visibility into your ZATCA integration status, helping you quickly identify and resolve sync issues.
Should you be interested in enabling Zatca reports for your business. Please reach out to the account manager.

✨ What's New?

🔹 New Report in Console

Reports > Business Reports > ZATCA Invoice List

Displays all Done and Returned orders synced with ZATCA.

🔹 View ZATCA Sync Status

See whether each invoice synced successfully, failed, or succeeded with warnings.

🔹 Detailed Error Insights

A new View button shows the exact error/warning messages and codes from ZATCA, making it easier to identify and fix issues.

🔹 Helpful Filters

Filter the list by:

• Order Reference
• Branch
• Invoice Sync Status (Success, Success with Warning, Failure)
• Error/Warning Code
• Order Business Date

🧾 Details

Clicking View opens a pop-up showing:

• Error/Warning Message
• Error/Warning Code
• Type (Error or Warning)If no issues exist, users see:"No Error/Warning Message on this invoice" (لا يوجد أخطاء/تحذيرات على هذه الفاتورة)

We’ve added a new Group Preview option in Console → Menu → Groups to make menu setup simpler and more accurate.

With Preview (معاينة), you can now:

• 🧭 Visually review your menu structure — Groups, Sub-Groups, Products, Combos, and Gift Cards — all in one place.
• 🔍 Search and navigate through items easily with the new search bar.
• ⚡ Switch between layers (Group → Sub-Group → Nested Sub-Group) seamlessly.
• ✅ Check sorting and layout before finalizing to reduce setup errors.

This update helps you save time, avoid mistakes, and ensure your menu looks exactly how you want before publishing.

You can now easily trace returned orders in the Console. When items are returned, the Console will display:

• For the returned order: Original Order Reference, with a link to the original order

• For the original order: Returned Order Reference, with links to all related returned orders

Benefit: Faster validation, clearer order history, and smoother reconciliation.

You can now easily trace split orders in the Console. When an order is split in the Cashier app, the Console will display:

• For the split order: Original Order Reference, with a link to the main order

• For the original order: Order Split To, with links to all split child orders

Benefit: Faster tracking, clearer order history, and more accurate reconciliation.

When entering a customer’s phone number, agents can now instantly see any active orders created today for that customer. This helps agents respond faster, avoid duplicates, and deliver a smoother customer experience.

We’re introducing a new popup in the Console to help KSA clients activate the Foodics Online Web App easily and pay directly — making it faster to get started and allowing our Sales team to follow up based on your engagement.

Who will see it?

• If you’re eligible to purchase the Foodics Online Web App, you’ll see the popup and can proceed with payment directly in the Console.
• If you don’t see the popup but need the Foodics Online Web App for your business, please contact your Account Manager or Foodics Support team.

How it works:

• The popup appears once per day and can be dismissed.
• You can pay directly through the popup with a 10% limited-time discount, and our Sales team will contact you to help activate your subscription and support you with setup.

📦 Archive Orders Export (Limited Customers)

We’re excited to announce a new and improved Archive Orders Export experience — now available for a limited group of customers. This enhancement makes managing and downloading archived order data smoother, faster, and more efficient.

What’s New

• A new Archive Orders Export page under Console > Manage > More, where you can view, track, and manage all previous exports.
• Authority: Manage Archive Data

⚙️ Improved Export Flow for Large Files

Users can now initiate exports smoothly, even for large datasets.

• “New Export” modal with Date and Branches filters.
• Validation for maximum date range (180 days).
• Smart validation to prevent duplicate exports for the same filters.
• Error and info tooltips with bilingual messages.
• Export restricted to data up to two days prior to the current business date.
• Exported files are currently available in JSON format for easier data integration and analysis.
• Enhanced Download Link experience — view file names, sizes, and download progress, with options to select or bulk download files.
• Expired exports automatically remove download links after 10 days for better system management.

Why It Matters

This update brings a faster, more intuitive, and reliable export process — empowering you to access and manage order data effortlessly, even for large datasets.

💡 Interested in enabling this feature?

This release is currently available to select customers. If you’d like to add Archive Orders Export to your dashboard, please reach out to your account manager or support team.

Owners and managers can now choose whether orders from the Call Center or Online Channels are automatically or manually accepted at the cashier if unpaid. This is useful for automatically processing paid orders while allowing manual acceptance for cash-on-delivery or other offline payments.

You can enable or disable this in Device Settings or Online Ordering Settings, giving you full control over how your orders are handled.

• If enabled: Unpaid orders are automatically accepted.
• If disabled: Unpaid orders must be manually accepted at the cashier.

Note: This new checkbox is only visible and configurable if the “Auto Accept and Send Online Orders to Kitchen” setting is enabled.