What's New:

Users can now download the "Sales By Reports" in PDF format directly from the Console.

Highlights:

• New "Print" button added under Console > Reports > Sales By Reports
• PDF export is in landscape layout for better readability
• Works for Report per page, users can print each page separately

Who Gets It:

• Only users authorized to view Sales By Reports

Why It Matters:

• Makes it easy to submit reports to compliance auditors when required

We are excited to announce that the Price Tags is now available on the Call Center, ensuring consistent pricing across both the Call Center and Cashier apps. This feature allows agents to easily assign price tags to orders during the order creation process.

When creating an order on the Call Center, agents can simply select a Price Tag. The prices will automatically update to match the selected price tag, ensuring price consistency and accuracy across Foodics Products.

To enable your agents to assign price tags on the Call Center:

1. Navigate to Call Center Settings on the Console.
2. Enable the Price Tags setting to allow agents to apply them to orders.
   
   

• Price Tags allow you to assign multiple prices to a single product, combo, or modifier option, helping you avoid duplicating menu items for different order sources and types.
• Draft Orders: If a draft order has a price tag, it will remain applied when submitted.
• Re-orders: Price tags will be maintained on re-orders to keep pricing consistent.
• Active Orders: Orders that are active and have a price tag will not be editable from the Call Center.

Reach out to us if you have any questions or concerns!

New Feature – Help Center Navigation

A new Help Center section is now available in the Console's left-side menu.

• Users can access the Foodics Help Center with a single click.
• Get instant access to guides, documentation, and support resources.

Find information quickly when you need it most.

Help Center Access from all Console Modules:

Console users can now access relevant support resources more easily:

• New Help Center icons are now available across Console entities, including Apps and Dashboard.
• Each icon links directly to its relevant Help Center article.
• Language support:
  • Arabic users will see articles in the Arabic version of the Help Center.
  • English users will see articles in English.

This update provides instant, context-specific documentation access, enhancing the self-service experience.

If you paid your Foodics subscription invoice via bank transfer, you can now upload the proof of payment directly from the Console. Simply navigate to “Licenses and Invoices” and go to the “Invoices” section.

You have two options:

• Pay directly using the “Pay” button or a payment link.
• Upload the proof of payment if you’ve already paid via bank transfer.

Once you upload the document, the Foodics team will review and validate the payment. After verification, your invoice will be marked as Paid.

Need to filter orders by a specific app? We've got you covered! We've introduced a new filter on the Order Listing page, allowing you to filter orders by App Name. This helps break down all API orders, including Foodics Online and other integrated ordering apps. 

We’re thrilled to introduce a powerful new Loyalty Solution, fully integrated across all Foodics products, including the Cashier, Call Center, Customer Display, and Waiter App, as well as Online Platforms. Now, customers can effortlessly collect loyalty points from any channel and redeem them at any touchpoint. The best part? Customers can redeem points for actual cash, functioning just like a digital wallet!

To make loyalty programs even more flexible, we’ve added a Tier Management module for Marketing. This new module allows you to:

• Create and manage loyalty tiers effortlessly
• Customize tier names, benefits, and requirements
• Personalize tier colors, images, and other details

Points are automatically collected with every order placed through Foodics if you have the new loyalty solution enabled.

You can now access all loyalty details right in the Customer Profile, providing insights such as:

• Total loyalty points
• Cash equivalent value of points
• The tier the customer belongs to
• And much more!

Cashier users can now redeem loyalty points with cash directly at the cash register, processing transactions smoothly based on the customer’s request.

• Enter their phone numbers
• View their current points balance
• Decide how much to redeem

Call center agents now have the option to manage loyalty interactions effortlessly. They can:

• View customer loyalty details during calls, including points balance, cash value, and tier information
• Redeem loyalty points for customers, processing cash or loyalty transactions directly through the system
• Offer customers personalized insights about their loyalty status, tiers, and redemption options
  
  
  
  
  
  

Adding to that, customers who choose to pay via a link from the Call Center also have the option to view and redeem their loyalty points.

Beyond the above features, loyalty redemption is now available across all Foodics touchpoints, including:

• Waiter App
• Kiosk
• Online Apps
• And more!

If you’re interested in getting this solution for your business, reach out to us to learn more!

We are excited to introduce a new feature that allows console users to add nutritional values to products. This enhancement supports improved product transparency and enables the display of nutritional information on marketplace apps and online platforms. The Current Release for Nutritional values will be for Marketplace apps and online apps and won’t be visible on Cashier/CDS.

Nutritional Config:

• Serving Size : Indicates the serving size of food for which nutritional information is provided.
• Serving Unit (g,ml,portion) : Indicates the serving unit of food for which nutritional information is provided.

Example: Nutritional values (Per 100g)

• Amounts per serving:

  • Users can input values for the following attributes (optional numeric fields):
    • Calories (kCal) - السعرات الحرارية (كيلو كالوري)
    • Protein (g) - البروتين (غرام)
    • Total Fat (g) - الدهون الكلية (غرام)
    • Saturated Fat (g) - الدهون المشبعة (غرام)
    • Trans Fat (g) - الدهون المتحولة (غرام)
    • Cholesterol (mg) - الكوليسترول (ملغرام)
    • Carbohydrate (g) - الكربوهيدرات (غرام)
    • Fiber (g) - الألياف (غرام)
    • Total Sugars (g) - مجموع السكريات (غرام)
    • Added Sugars (g) - السكر المضاف (غرام)
    • Salt (g) - الملح (غرام)
    • Sodium (mg) - الصوديوم (ملغرام)

• Adding Nutritional values per product/modifier option:

  • "Edit Nutritional Values" (تعديل القيم الغذائية) button allows users to edit all nutritional values for a product/modifier option at once.

We’ve made managing your subscription even easier! You’ll now receive notifications about your subscription end date and blocking date, along with a convenient option to pay directly. Just click the link in the notification to quickly complete your payment and avoid service interruptions. Stay connected effortlessly!

With our new seamless integration, you can now view more detailed information about customer payments for each order, including card scheme, settlement status, and Foodics Pay sync. For even deeper insights, simply click on “redirection icon” to be redirected to the Foodics Pay Portal, where you can explore the full transaction details.

Console users can now export detailed Order Tags data for up to 31 days from the Orders page.

Key Updates:

• New Export Option: Order Tags - Raw Data  with filters for Business Date, Branch, and Labels

This functionality will enhance the exporting operations for Orders tags for Big data ensuring more flexibility and efficiency.