Owners and managers can now choose whether orders from the Call Center or Online Channels are automatically or manually accepted at the cashier if unpaid. This is useful for automatically processing paid orders while allowing manual acceptance for cash-on-delivery or other offline payments.

You can enable or disable this in Device Settings or Online Ordering Settings, giving you full control over how your orders are handled.

• If enabled: Unpaid orders are automatically accepted.
• If disabled: Unpaid orders must be manually accepted at the cashier.

Note: This new checkbox is only visible and configurable if the “Auto Accept and Send Online Orders to Kitchen” setting is enabled.

We have introduced the End of Day (EOD) Report in Console > Reports > Business Reports > Business Days to give authorized users a clear view of daily branch performance.

✨ What's New

• A new "End of Day" column has been added to the Business Days report.

• Each row now includes a "View / عرض" action that redirects to the End of Day Preview Page
• The report provides comprehensive information across these categories:
  • Branch Details (business date, open/close times, printed at)
  • Sales Summary (gross/net sales, discounts, charges, taxes, averages, voids, rounding)
  • Order Charges (open and auto-applied charges)
  • Order Types (dine-in, pickup, delivery, drive-thru)
  • Discount Summary (per configured discount)
  • Payments & Returns (by payment method, total/net payments)
  • Net Payments by Type (cash, card, gift card, house account, third party, other)

There is a Print option within the End of Day Preview Page.
The Cashier app should be updated to the latest version to see this report in console.

🔒 Data Retention

• End of Day Files will start uploading in Console from today 1st September 2025
• End of Day files are available for 60 days only.

✅ Benefits

• Better Visibility → Access complete daily branch performance data in one location.
• Faster Reconciliation → Quickly verify sales, payments, and discounts against branch records.
• Operational Accuracy → Spot discrepancies (voids, rounding, open charges) immediately.
• Audit & Compliance Support → Meet regulatory requirements with standardized reporting formats.
• Efficiency → Focus on recent data with 60-day report retention, optimizing storage resources.

We’re continuing our journey to make the Console simpler and easier to use. With Phase 2 of the Console redesign, we’re introducing a brand-new Menu section that groups all your menu-related tools into two clear categories — making it quicker and easier to manage them.

You’ll now find the following modules under “Menu”:

1. Menu Builder
   1. Categories
   2. Products
   3. Modifiers
      1. Modifier Groups (previously named Modifiers)
      2. Modifier Options
   4. Combos
   5. Groups
2. Menu Settings
   1. Price Tags (previously under Manage > More)
   2. Allergens (previously under Manage > More)

🔒 These tools will only appear if have the needed user permissions. No changes were made to existing authorities or access rights.

📍 To help you smoothly transition, an informational banner will appear under Manage > More to guide you through the changes. The banner is dynamically customized based on your enabled add-ons and permissions.

🎯 More improvements are on the way to make your Console experience smoother — helping you find what you need faster and easier!

We’re introducing a new popup in the Console to help KSA clients activate Foodics Accounting easily and pay directly — making it faster to get started and allowing our Sales team to follow up based on your engagement.

Who will see it?

• If you’re eligible to purchase Foodics Accounting, you’ll see the popup and can proceed with payment directly in the Console.
• If you don’t see the popup but need Foodics Accounting for your business, please contact your Account Manager or Foodics support team.

How it works:

• The popup appears once per day and can be dismissed.
• You can pay directly through the popup, and our Sales team will contact you to help get you onboarded.

Worried about giving access to your account for foodics support? We’ve got you covered with an easy, secure solution.

Here’s how it works:

1. Navigate to My Account > Support
2. Click on "Grant Support Access"
   • Only available to Owners or Users with the "Manage Foodics Support Credentials" authority

Once granted, the Foodics Support Team will have access to your account for 2 days. All actions they perform will be logged in the Activity Log Report, so you’ll always know what’s happening.

No more sharing your email or password with the support team—just grant access when needed!

Key Highlights:

• Manual Access Removal: You can revoke access at any time via the console.

Time-limited Access: The link will only be valid for 2 days. After that, it will expire.

• Limited Actions: The Foodics Team cannot perform critical actions, such as creating orders or editing users.
• Transparent Logs: All actions will be logged in the Activity Log, ensuring complete transparency.

If you have any questions or need assistance, don’t hesitate to reach out to us!

As a new Foodics client, you no longer need to share your email or password with your Account Manager to help set up your account. When you start using Foodics, your Account Manager will receive an access link to your account, valid for 10 days, to assist with the setup process.

You can remove access at any time from the console.

Here’s how it works:

1. Navigate to My Account > Support
2. Click on "Remove Support Access"

Key Highlights:

• Manual Access Removal: You can revoke access at any time via the console.
• Time-limited Access: The link will only be valid for 10 days. After that, it will expire.

• Limited Actions: The Foodics Team cannot perform critical actions, such as creating orders or editing users.
• Transparent Logs: All actions will be logged in the Activity Log, ensuring complete transparency.

If you have any questions or need assistance, don’t hesitate to reach out to us!

We’re excited to announce an important improvement to our system that enhances flexibility and better supports operations in markets with high-value currency figures — starting with Lebanon.

What’s changing?

Our platform previously had a built-in cap on amount values (e.g. 9,999,999) to ensure consistency across countries. While suitable for many markets, this limit created challenges in countries like Lebanon, where currency conversion rates result in higher numeric values for routine transactions.

💡 For example, with $1 = ~90,000 LBP, an everyday order of just $115 would exceed the previous system limit.

What’s the improvement?

1. Larger Transactions Support

We’ve now updated our system to allow larger transaction values specifically for Lebanese accounts. This change ensures that normal business operations can continue smoothly, even with higher currency figures.

2. Display Secondary Currency on Printed Receipts

You can now choose to show a secondary currency on your printed receipts from the Cashier- ideal for businesses operating with multiple currencies, such as USD alongside local currency.

In countries like Lebanon, businesses often accept payments in more than one currency. This new setting allows you to print receipts that show totals in both your local currency and a selected secondary currency — making it easier for your customers to understand and confirm payments.

You can configure this setting from the Console:

1. Go to Manage > More> Settings> Receipt Settings
2. Find the new field: Secondary Receipt Currency
3. Select a currency from your Tendered Currencies list
4. Save — the Cashier App will now show both currencies on the printed receipt.

Benefits to Your Business

✅ Seamless transaction flow – No more order rejections due to currency-based value caps.

✅ Better support for local pricing models – Especially in markets with weaker currencies.

✅ Minimal risk – The update applies only to Lebanon, ensuring global system stability.

✅ Accurate inventory movements – Large-value purchases or transfers won’t be blocked due to outdated system limits.

✅ Improved customer experience – Your clients and staff won’t face frustrating errors during checkout.

Please Note

* Currently, import functionality does not support these increased limits and will worked upon soon.

* Receipt printing settings is also available for businesses with United States & Iraq countries.

A new authority called Read Ingredients is now available under

Console > Manage > Roles > Other Authorities.

This controls access to view:

• Product Ingredients
• Inventory Item Ingredients
• Modifier Option Ingredients

✅ Users with this permission can also export ingredient details.

This to manage who can view or hide ingredient information across the console.

What's New:

Users can now download the "Sales By Reports" in PDF format directly from the Console.

Highlights:

• New "Print" button added under Console > Reports > Sales By Reports
• PDF export is in landscape layout for better readability
• Works for Report per page, users can print each page separately

Who Gets It:

• Only users authorized to view Sales By Reports

Why It Matters:

• Makes it easy to submit reports to compliance auditors when required

We are excited to announce that the Price Tags is now available on the Call Center, ensuring consistent pricing across both the Call Center and Cashier apps. This feature allows agents to easily assign price tags to orders during the order creation process.

When creating an order on the Call Center, agents can simply select a Price Tag. The prices will automatically update to match the selected price tag, ensuring price consistency and accuracy across Foodics Products.

To enable your agents to assign price tags on the Call Center:

1. Navigate to Call Center Settings on the Console.
2. Enable the Price Tags setting to allow agents to apply them to orders.
   
   

• Price Tags allow you to assign multiple prices to a single product, combo, or modifier option, helping you avoid duplicating menu items for different order sources and types.
• Draft Orders: If a draft order has a price tag, it will remain applied when submitted.
• Re-orders: Price tags will be maintained on re-orders to keep pricing consistent.
• Active Orders: Orders that are active and have a price tag will not be editable from the Call Center.

Reach out to us if you have any questions or concerns!