We are excited to introduce a powerful new feature in our call center system that allows agents to seamlessly edit and void active orders directly from the Call Center. With this feature, agents can submit edit requests to the branch, enabling them to make necessary changes to existing orders based on customer preferences or requirements. This feature greatly enhances our ability to provide top-notch customer service and ensures order accuracy throughout the process. To start using this feature, editing and voiding active orders should be enabled from the Call Center Settings. 

Here’s how the feature works:

1- Edit Requests: Agents in the call center can now initiate edit requests for active orders. These requests include specific changes required, such as modifying items, quantities, or delivery details. The agent can efficiently communicate the required edits to the restaurant for seamless order adjustments.

2- Communication with Cashier: The edit requests are seamlessly transmitted from the call center to the corresponding branch cashier at the restaurant. This communication ensures that the cashier is promptly notified about the requested changes. 

All updates about edit requests can be accessed either from view order or from edit requests screen.

3- Real-time Response: If the branch cashier’s iPad is online and accessible, the requested changes are automatically applied to the active order. The agent receives a real-time notification confirming the successful implementation of the requested edits. This enables agents to provide timely feedback to customers, assuring them that their desired modifications have been made.

4- Offline Handling: In the event that the branch cashier’s iPad is offline or not accessible, the system intelligently detects the situation. The agent is promptly notified that the changes cannot be implemented at the moment due to the cashier’s device being offline. This ensures transparent communication between the call center and the branch, keeping the agent informed about the status of the requested edits.

5- Enhanced Efficiency: By streamlining the order editing and voiding process, this feature greatly improves the efficiency of our call center operations. Agents no longer need to rely on manual processes or complicated workflows to communicate and implement order modifications. This saves time, reduces errors, and allows for more personalized customer experiences.

We believe that the addition of the order editing and voiding feature with cashier communication will significantly enhance the Call Center’s ability to provide excellent customer service. This release showcases our ongoing commitment to continuously improve our call center system, ensuring smooth collaboration between the call center and restaurant operations.

The advanced importer experience that allows you to import huge files easily and quickly powered by AI and automation, is now available in the following areas:

• Menu categories import
• Inventory items ingredients import

Instead of having one authority for managing settings, users can now have separate authority for each module. This will allow businesses to customize access to certain modules.

New settings added:

• Manage taxes & groups
• Manage payment methods
• Manage charges
• Manage tags
• Manage reasons
• Manage kitchen flows
• Manage reservations
• Manage online ordering
• Manage price tags
• Manage notifications

As for the “Manage Settings” authority, now it will only control accessing the additional settings pages under Manage > More > Settings.

Instead of having one authority for managing settings, users can now have separate authority for each module. This will allow businesses to customize access to certain modules.

New settings added:

• Manage taxes & groups
• Manage payment methods
• Manage charges
• Manage tags
• Manage reasons
• Manage kitchen flows
• Manage reservations
• Manage online ordering
• Manage price tags
• Manage notifications

As for the “Manage Settings” authority, now it will only control accessing the additional settings pages under Manage > More > Settings.

Instead of having one authority for managing settings, users can now have separate authority for each module. This will allow businesses to customize access to certain modules.

New settings added:

• Manage taxes & groups
• Manage payment methods
• Manage charges
• Manage tags
• Manage reasons
• Manage kitchen flows
• Manage reservations
• Manage online ordering
• Manage price tags
• Manage notifications

As for the “Manage Settings” authority, now it will only control accessing the additional settings pages under Manage > More > Settings.

Instead of having one authority for managing settings, users can now have separate authority for each module. This will allow businesses to customize access to certain modules.

New settings added:

• Manage taxes & groups
• Manage payment methods
• Manage charges
• Manage tags
• Manage reasons
• Manage kitchen flows
• Manage reservations
• Manage online ordering
• Manage price tags
• Manage notifications

As for the “Manage Settings” authority, now it will only control accessing the additional settings pages under Manage > More > Settings.

New categorisation for reporting in the console menu for easy locating reports. 

A new authority was added to the users' roles which allows/ prevents users from performing spot checks and printing open till reports without closing the till.

The new notifications module will allow users to have a more centralized place to manage and control all their email system notifications by creating notifications rules that enables them to:

• Add one or multiple users
• Select users separately or by role
• Add one or multiple actions to be notified by

Also, the actions list now have a new action “users rejects a transfer” which will send an email when the recipient branch rejects the whole transfer transaction.

We are excited to announce the release of a new feature in the Foodics Cashier App - Cash Spot Check! As an authorized cashier user, you can now perform a cash spot check at any time to ensure that the cash drawer has the correct amount of cash.

To perform a cash spot check, simply select **Cash Spot Check** from the Cashier Home Menu. A pop-up window will appear, asking you to confirm that you want to perform a spot check. Once confirmed, the cash drawer will open (or an error message will appear if the connected printer is offline), and you can enter the amount of cash in the drawer.

After entering the amount, a Spot Check Report will appear in the Cashier, showing the up-to-date cash amounts in the drawer based on today’s sales, as well as any shortage or surplus compared to the entered amount. You can print the report or return to the home screen to resume normal operations.

The Perform Spot Check button will only appear when there is an open till, and it will not appear when the till is closed. Additionally, the Cash Spot Check Print is similar to the Till Summary Report, but it includes the name of the authorized user who printed it.