To better support address formats in Kuwait, we’ve enhanced the “Block” field in the Customer Address section. Previously, this field only accepted numeric values. It now supports text (alphanumeric) values.

Example: Block 3B (e.g., in Jabriya)

You can now organize your menu items directly from the Menu Group Preview using the new Sort Mode (وضع الفرز).

Sort items using the familiar card-based sorting experience and apply changes across Groups, Sub-Groups, and Products, all without leaving the preview.

🔁 How It Works

• Open Group → Menu Preview
• Click Sort Mode
• Drag and reorder items
• Save to apply or Cancel to discard

Inactive items appear in Sort Mode with a red Inactive tag, while Preview Mode shows only active items.

🌟 Why It Matters

• Faster menu organization
• Reduced duplication and setup errors
• Better efficiency when creating or updating menus

We’re excited to introduce the Menu Engineering Chart under Console>Reports>Analysis Reports>Menu Engineering, a powerful new analytical view that helps restaurant owners and operations managers make smarter, data-driven menu decisions.

This feature categorizes menu items based on popularity and profitability, giving you a clear picture of what to promote, improve, or reconsider.

📊 What’s Included

Each menu item is plotted on a menu engineering chart and automatically classified into one of four performance categories:

• 🟢 Star — High popularity, high profitability
• 🔵 Workhorse — High popularity, low profitability
• 🟡 Challenge (Puzzle) — Low popularity, high profitability
• 🔴 Dog — Low popularity, low profitability

Each data point represents a single product.

📈 Chart Metrics

• Popularity: Calculated as a percentage (0–100%) based on sales volume
• Profitability: Item Profit (Contribution Margin), displayed with a dynamic currency based on country

For each product, you can view:

• Product name
• Sales count (عدد المبيعات)
• Item profit (ربح الصنف)

🧭 How to Use the Menu Engineering Dashboard

Use the chart to guide strategic menu decisions:

• Stars:

  Promote and maintain — these items drive both sales and profit.

• Workhorses:

  Popular but low-margin items. Consider cost optimization, portion adjustments, or price revisions.

• Challenges (Puzzles):

  High-margin items with low popularity. Improve visibility, positioning, marketing or promotion to increase sales.

• Dogs:

  Low sales and low profit. Evaluate whether to rework or remove these items from the menu.

You can also compare products within the same category, identify trends over time, and export the data for deeper analysis or sharing with your team.

💡 Why This Matters

The Menu Engineering Dashboard transforms complex sales and cost data into actionable insights, enabling you to continuously optimize your menu, improve profitability, and align offerings with customer demand.

We’ve added the Retrieval Reference Number to the Order Payments section in the Console and in the Order Payments Export. This makes it easier for you to track and reconcile payments across all supported integrations.

Available for below payment integrations:

• Paymob
• Flash
• PICO
• MEPS
• NI Jordan
• KNET
• NI
• N-Genius
• Mashreq

This enables merchants to see a unique payment reference for each transaction, simplifying your reconciliation process and giving you more visibility over your transactions.

What’s new

Businesses in Saudi Arabia can now download the ZATCA-compliant e-invoice for an order directly from the Console. This helps with reconciliation when ZATCA returns a failure status for Order.

How it works

• A new “Download E-Invoice” CTA is available on the Order Details page.
• The e-invoice is exported in ZATCA-readable XML format.
• All invoices synced to Zatca with Status Success or Failure are available to download.

Why this matters

This enables merchants to independently submit or revalidate invoices with ZATCA, reducing manual effort and reconciliation delays for orders.

To optimise system performance while maintaining export availability, some Console exports are now scheduled for delivery in a couple of hours, while others remain unchanged.

Scheduled Exports:

These exports will be scheduled and delivered via email once ready (as per the exports que within couple of hours/Next day):

Customers

• Customers & Customer Addresses

Inventory Exports

• (Items, items_ingredients)

Inventory Transactions

• Inventory Counts
• Inventory Order Transactions
• Inventory Production
• Inventory Purchasing
• Inventory Quantity Adjustments
• Inventory Transfers Orders
• Inventory Transfers

Products

• (Products, Ingredients, Modifiers)

Export Processing Status Messages

Users will now see clear status messages during export processing:

• “Your export is scheduled for processing and will be sent to your email once ready.

If the users attempt to make the export with same filters again then will see:

• “An export has already been scheduled using the same filters.”

(Non-Scheduled) Exports Unchanged:

These exports can be generated instantly and will be received via email as per current timeframe:

• Orders Export
• Categories
• Cost Adjustments
• Coupons
• Groups & Group Associations
• Modifiers & Modifier Options
• Price Tags
• Purchase Orders
• Suppliers
• Users
• All Reports under (Console>Reports)

Note: Daily Export Limit (Per Business)

Each business is limited to 30 exports per day

If the limit is exceeded:

• You have reached the maximum allowed export requests.

In line with optimising the platform performance , we have made the above temporary adjustment to allow users to request for exports anytime. While the processing happens in background during off peak hours.

We have enabled Order Exports throughout the day, with certain limitations to maintain system performance.

When exporting Orders, only the following two filters will be available.

Available Export Filters:

• Business Date
• Branches

Note: Please note that filters applied in the Orders Listing will not be carried over to Exports.

We have enabled Order Exports throughout the day, with certain limitations to maintain system performance.

When exporting Orders, only the following two filters will be available.

Available Export Filters:

• Business Date
• Branches

Note: Please note that filters applied in the Orders Listing will not be carried over to Exports.

To optimize system performance while keeping data exports available for customers, we have introduced a temporary time-based limitation.

All exports will be enabled daily until 5:00 PM KSA time.

During this period, users can export data with a maximum date range of 31 days.

To improve system performance and ensure smoother exporting, we have introduced a maximum date range limit of 31 days for all the Exports that are enabled.

• You can now export data for up to 31 days at a time.

• When choosing a date range, you’ll see:

  “Please ensure that the selected date range is within 31 days for exporting.”

• If your selected date range exceeds 31 days, a friendly validation message will appear:

  “You can select a maximum of 31 days only.”

This change ensures smoother exports and helps you get your data quickly and efficiently.

In current events,

Some exports are under maintenance as we are working on performance optimization. The below listed are the Exports are enabled currently:

All Reporting Exports are enabled.

Orders Export:

1. Orders- Raw Data
2. Order Items - Raw Data
3. Order Payments - Raw Data
4. Order Tags - Raw Data

Menu Export:

1. Categories
2. Groups
3. groups_products
4. groups_combos
5. groups_gift_card_products

Inventory Export:

1. suppliers,
2. supplier_inventory_items
3. cost_adjustment
4. cost_adjustment_items

Marketing Export:

1. Coupons

Manage Export:

1. Users