You can now monitor the ZATCA e-invoicing activation status of your cashier devices directly from the Foodics Console. This gives you a clear view of which devices are activated, which still require activation, and which haven't synced their status yet, without needing to check each device individually.

Availability: Available for KSA businesses and Cashier devices only.

What's new?

• ZATCA Activation Status column – See each cashier device's activation status directly in the Devices list.

• Filter by activation status – Filter devices by Active or Inactive to quickly identify which devices require attention.

• Status in device details – Open any cashier device to view its ZATCA activation status, including guidance when the device is not activated or its status has not yet synced.

Inactive Status: 

Active Status:

Not Synced: 

Keeping track of what's available at each branch has always been a challenge for Call Center agents. To make order-taking easier and more accurate, we've introduced Real-Time Product Availability. Your Call Center now reflects exactly what each branch can sell, in real time. Agents can see which products are available or out of stock while creating an order, helping reduce orders for unavailable items, cancellations, order edits, and calls to branches to confirm availability.

To enable this, we have added two New Call Center Settings:

You'll find these under Console → Manage → More → Settings → Call Center. These settings let you choose how product availability is handled when your agents create orders.

1. Show Product Availability

When enabled, Call Center agents can see each product's availability while creating an order, including:

• Available products
• Out-of-stock items
• Remaining quantities

Out-of-stock products are clearly highlighted, making it easy for agents to suggest alternatives.

Important: This setting is informational only. It does not prevent agents from adding unavailable items to the cart.

2. Prevent Selling Out-of-Stock Products

When enabled, agents cannot add products that are out of stock or exceed the branch's available quantity. This setting is available only after Show Product Availability is enabled, since agents need visibility before availability can be enforced.

You can choose between two modes:

• Show Only – Agents can see availability but can still decide whether to proceed.
• Show + Prevent – Availability is strictly enforced, preventing orders for unavailable products.

Accurate Availability on the Call Center 

The Call Center now uses the same product availability rules as the Cashier, so your agents always see the same availability your branch staff sees.

This applies to all products, including:

• Stock-products (inventory-tracked items)
• Non-stocked products (products that aren't inventory tracked)
• Combos

Any change made in the Cashier or Console is automatically reflected in the Call Center, keeping your teams in sync and helping agents take more accurate orders.

Availability Checked Throughout the Order Journey

Availability is validated throughout the entire ordering process.

• While building the cart – Unavailable products are flagged immediately with live availability updates.

• While editing orders – If a product becomes unavailable while creating, editing, or reordering an order, agents are notified right away.
• Before submission – A final availability check runs before the order is submitted, preventing unavailable products from being sent to the branch.

• Across branches – Agents can view a product's availability at other branches, making it easy to recommend another pickup or delivery location when needed.

Who can enable this?

• This feature is available to all businesses using the Call Center.
• The settings can be managed by users with access to Call Center Settings. Both settings are disabled by default, allowing you to choose when and how to enable them.
• Once enabled, product availability automatically stays in sync with the Console and Cashier App, no additional setup required.

The Order Items Export now provides more context for every item, making it easier to prepare and organize orders without combining multiple reports.

What's new?
The export now includes three additional columns:

• Customer Name
• Phone Number
• Due At (Date & Time)

With these details available directly in the Order Items Export, you can quickly identify who each item belongs to and when it's scheduled for fulfillment, helping your team prepare orders more efficiently.

You can now access Foodics Adapter directly from the Console, no more saving or sharing a separate link.

Until now, the Adapter was only reachable through a shared URL. It's now available as an app on the Apps Switcher, so you can jump straight into it from the dashboard.

What to know:

• Look for the Foodics Adapter tile in the Apps Switcher on your Console dashboard.
• Available to account Owners.
• Appears if you have Foodics Adapter on your account.

Managing price tags across branches is now more flexible and efficient.

When editing a Price Tag, you can now select branches using Branch Tags, making it easier to assign pricing configurations to groups of branches without selecting each branch individually.

What's Changed?

• Added the ability to select branches by Branch Tags in the Edit Price Tag modal.
• Price Tags can now be assigned to multiple branches through their associated Branch Tags.

Benefits

• Faster branch selection when managing price tags.
• Simplified administration for multi-branch operations.
• Reduced manual effort and improved consistency across tagged branches.

We've improved navigation between menu items and their assigned Menu Groups.

Menu Groups listed within Product and Combo details are now clickable, allowing you to quickly navigate to the corresponding Menu Group and view its configuration.

What's Changed?

• Click a Menu Group from the Product > Groups section to open the associated Menu Group.
• Click a Menu Group from the Combo > Groups section to open the associated Menu Group.

Benefits

• Faster navigation between Products, Combos, and Menu Groups.
• Easier access to Menu Group configurations.
• Reduced time spent searching for related menu structures.
• Improved menu management workflow.

We've made it easier to manage menu items directly from Menu Groups.

Item names displayed in a Menu Group preview are now clickable, allowing you to navigate directly to the relevant Product, Combo, Gift Card, or Sub-Group page. This provides quicker access to item details and editing screens without having to search for them separately.

What's Changed?

• Click a Product name to open its Product page.
• Click a Combo name to open its Combo page.
• Click a Gift Card name to open its Gift Card page.
• Click a Sub-Group name to open its Sub-Group page.

Benefits

• Faster access to item details.
• Fewer clicks when managing menus.
• Improved navigation and workflow efficiency.
• Easily return to the previous page using your browser's Back button.

We've enhanced order exports to provide greater flexibility for operational planning and scheduled order management.

What's changed?

• Export orders using either Business Date for all Orders or Due Date for Ahead Orders as the primary date filter.
• Continue filtering exports by branch alongside the selected date filter.
• Easily switch between date filter types when generating exports.
• Existing exports using Business Date remain unchanged and continue to work as before.

Benefits

• Improve visibility into scheduled and future orders (Ahead Orders).
• Simplify preparation, fulfillment, and staffing planning for Ahead Orders.
• Generate exports based on when an order is scheduled to be fulfilled rather than its business date.

This update helps operational teams better manage Ahead Orders by providing export data aligned with the order's scheduled fulfillment date.

We’ve improved navigation and usability when managing Menu Groups across device and call center configurations.

What’s New

Menu Groups are now clickable as active links in key configuration areas, allowing faster navigation to the Menu Group details page.

Where It Applies

• Cashier / Subcashier / Waiter / One POS Device Edit Modal
• Call Center Settings

Key Improvements

• Menu Groups can be assigned to devices and call centers as before
• Each assigned Menu Group now appears as an active clickable link
• Clicking the link takes users directly to the corresponding Menu Group page
• Improves navigation and reduces time spent searching for Menu Groups

Why This Matters

Operations teams frequently manage menu assignments across devices and call centers. This enhancement helps them:

• Quickly access Menu Group details
• Reduce navigation friction
• Improve operational efficiency when managing configurations at scale

We’ve enhanced the bulk assignment experience within Modifier Groups by introducing new product selection methods using Categories and Tags.

Users can now efficiently assign Modifier Groups to multiple products at once through:

Console → Menu → Modifier Groups → Bulk Action → Add to Product

This improvement is designed to simplify large-scale menu management, reduce manual effort, and help teams apply Modifier Groups across products faster and more consistently.