We’re thrilled to introduce a powerful new Loyalty Solution, fully integrated across all Foodics products, including the Cashier, Call Center, Customer Display, and Waiter App, as well as Online Platforms. Now, customers can effortlessly collect loyalty points from any channel and redeem them at any touchpoint. The best part? Customers can redeem points for actual cash, functioning just like a digital wallet!

To make loyalty programs even more flexible, we’ve added a Tier Management module for Marketing. This new module allows you to:

• Create and manage loyalty tiers effortlessly
• Customize tier names, benefits, and requirements
• Personalize tier colors, images, and other details

Points are automatically collected with every order placed through Foodics if you have the new loyalty solution enabled.

You can now access all loyalty details right in the Customer Profile, providing insights such as:

• Total loyalty points
• Cash equivalent value of points
• The tier the customer belongs to
• And much more!

Cashier users can now redeem loyalty points with cash directly at the cash register, processing transactions smoothly based on the customer’s request.

If you have a Customer Display screen, customers can conveniently redeem loyalty points directly from the device without involving cashiers. They can:

• Enter their phone numbers
• View their current points balance
• Decide how much to redeem

Call center agents now have the option to manage loyalty interactions effortlessly. They can:

• View customer loyalty details during calls, including points balance, cash value, and tier information
• Redeem loyalty points for customers, processing cash or loyalty transactions directly through the system
• Offer customers personalized insights about their loyalty status, tiers, and redemption options
  
  
  
  
  
  

Adding to that, customers who choose to pay via a link from the Call Center also have the option to view and redeem their loyalty points.

 

Beyond the above features, loyalty redemption is now available across all Foodics touchpoints, including:

• Waiter App
• Kiosk
• Online Apps
• And more!

If you’re interested in getting this solution for your business, reach out to us to learn more!