For Call Center agents to easily manage Delivery Orders, new details are added to the Order Cards on Today’s order’s including Driver Name and Driver Phone Number. This quickly enhances the process of tracking and managing delivery orders for agents.

Moreover, if an order is accessed and the order has dates related to delivery, the agent will be able to easily read them. Details include:

1. Driver assigned at(date and time): is reflected when the Cashier assigns a driver.
2. Order collected at(date and time): is reflected from third-party delivery integrations.
3. Order delivered at(date and time): is reflected from third-party delivery integrations.
4. Order dispatched at(date and time): is reflected from third-party delivery integrations or from the Call Center if the order gets dispatched from the Call Center(available for countries outside KSA).