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EnhancementCall Center
2 years ago

Decline Draft Orders in Call Center

Draft Orders are orders that agents might save and come back to later without being sent to the branch. Since they might not always be sent to the branch, they have to also be allowed to be declined and removed from the list of draft orders. With this new introduced feature, the agent will now have the option to decline draft orders once they are no longer needed.

  • The agent might decline the order from the view order screen.
  • The agent might also decline the order directly from the Kanban Board from Today’s Order’s.