When creating delivery orders, agents should make sure they take accurate addresses so that they can better communicate the address with the branch or the driver. We have introduced a structured and standardized way to capture addresses to streamline address collection, minimize errors, and ensure accurate delivery information for orders.

Call center agents will now have a structured form or interface to capture address details from customers. The form will include specific fields for street name, house number, residence type and any other relevant information based on the applicable address format. Agents can systematically enter the address details into these fields, ensuring consistency and accuracy.

For businesses based in Kuwait, extra fields are also shown such as the block, avenue and governate.

To be able to select the governate while creating or updating the customer address, the business should select the governate they operate in from the Console Settings. The cities selected from here will be reflected to the structured customer address taking.