We’ve made an improvement to how order totals are calculated in the Call Center.

Previously, even if some items in the order were voided (like a removed product or combo), their prices were still showing in the total. With this update, voided items will no longer affect the subtotal or total price. This means you'll now see only the actual items being charged in the order totals.

✅ What’s New

• Voided products and combos are now excluded from the order total.
• Subtotals, discounts, and final totals are now more accurate and reflect only the valid items in the order, making it easier to share the correct total price with your customers.

We heard your feedback, and we’re making the Console easier to navigate and more organized.

With Phase 1 of the Console redesign, we’re introducing a brand-new Marketing section that brings all your promotional tools together in one place — making it quicker and easier to manage them.

You’ll now find the following modules under “Marketing”:

• Loyalty
• Gift Cards
• Discounts
• Promotions
• Timed Events
• Coupons

🔒 These tools will only appear if your business has the relevant add-ons and user permissions. No changes were made to existing authorities or access rights.

📍 To help you smoothly transition, informational banners will appear under Manage > More and Menu > Gift Cards to guide you through the changes.

🎯 This is just the beginning — we’re rolling out these improvements in phases to help you get even more value from the Console. Stay tuned for more updates soon!

Worried about giving access to your account for foodics support? We’ve got you covered with an easy, secure solution.

Here’s how it works:

1. Navigate to My Account > Support
2. Click on "Grant Support Access"
   • Only available to Owners or Users with the "Manage Foodics Support Credentials" authority

Once granted, the Foodics Support Team will have access to your account for 2 days. All actions they perform will be logged in the Activity Log Report, so you’ll always know what’s happening.

No more sharing your email or password with the support team—just grant access when needed!

Key Highlights:

• Manual Access Removal: You can revoke access at any time via the console.

Time-limited Access: The link will only be valid for 2 days. After that, it will expire.

• Limited Actions: The Foodics Team cannot perform critical actions, such as creating orders or editing users.
• Transparent Logs: All actions will be logged in the Activity Log, ensuring complete transparency.

If you have any questions or need assistance, don’t hesitate to reach out to us!

As a new Foodics client, you no longer need to share your email or password with your Account Manager to help set up your account. When you start using Foodics, your Account Manager will receive an access link to your account, valid for 10 days, to assist with the setup process.

You can remove access at any time from the console.

Here’s how it works:

1. Navigate to My Account > Support
2. Click on "Remove Support Access"

Key Highlights:

• Manual Access Removal: You can revoke access at any time via the console.
• Time-limited Access: The link will only be valid for 10 days. After that, it will expire.

• Limited Actions: The Foodics Team cannot perform critical actions, such as creating orders or editing users.
• Transparent Logs: All actions will be logged in the Activity Log, ensuring complete transparency.

If you have any questions or need assistance, don’t hesitate to reach out to us!

We’re excited to announce an important improvement to our system that enhances flexibility and better supports operations in markets with high-value currency figures — starting with Lebanon.

What’s changing?

Our platform previously had a built-in cap on amount values (e.g. 9,999,999) to ensure consistency across countries. While suitable for many markets, this limit created challenges in countries like Lebanon, where currency conversion rates result in higher numeric values for routine transactions.

💡 For example, with $1 = ~90,000 LBP, an everyday order of just $115 would exceed the previous system limit.

What’s the improvement?

1. Larger Transactions Support

We’ve now updated our system to allow larger transaction values specifically for Lebanese accounts. This change ensures that normal business operations can continue smoothly, even with higher currency figures.

2. Display Secondary Currency on Printed Receipts

You can now choose to show a secondary currency on your printed receipts from the Cashier- ideal for businesses operating with multiple currencies, such as USD alongside local currency.

In countries like Lebanon, businesses often accept payments in more than one currency. This new setting allows you to print receipts that show totals in both your local currency and a selected secondary currency — making it easier for your customers to understand and confirm payments.

You can configure this setting from the Console:

1. Go to Manage > More> Settings> Receipt Settings
2. Find the new field: Secondary Receipt Currency
3. Select a currency from your Tendered Currencies list
4. Save — the Cashier App will now show both currencies on the printed receipt.

Benefits to Your Business

✅ Seamless transaction flow – No more order rejections due to currency-based value caps.

✅ Better support for local pricing models – Especially in markets with weaker currencies.

✅ Minimal risk – The update applies only to Lebanon, ensuring global system stability.

✅ Accurate inventory movements – Large-value purchases or transfers won’t be blocked due to outdated system limits.

✅ Improved customer experience – Your clients and staff won’t face frustrating errors during checkout.

Please Note

* Currently, import functionality does not support these increased limits and will worked upon soon.

* Receipt printing settings is also available for businesses with United States & Iraq countries.

When a user updates the Section in Console>Manage>Branch>Section there will be a log in Activity Log report with details of the changes.

We've added a new "Check Number" column to the Order Items and Order Items - Raw Data exports. This allows operations managers to easily reconcile cashier receipts with console order item data, improving traceability and audit accuracy.

A new authority called Read Ingredients is now available under

Console > Manage > Roles > Other Authorities.

This controls access to view:

• Product Ingredients
• Inventory Item Ingredients
• Modifier Option Ingredients

✅ Users with this permission can also export ingredient details.

This to manage who can view or hide ingredient information across the console.

When a user updates the price of a modifier option in a Price tag, now there will be a log in Activity Log report under action Modifier Option updated.

When a user updates the custom price for a modifier option in a branch, now there will be a log in the Activity log report under action called Modifier Option Updated.