We’ve added the Retrieval Reference Number to the Order Payments section in the Console and in the Order Payments Export. This makes it easier for you to track and reconcile payments across all supported integrations.

Available for below payment integrations:

• Paymob
• Flash
• PICO
• MEPS
• NI Jordan
• KNET
• NI
• N-Genius
• Mashreq

This enables merchants to see a unique payment reference for each transaction, simplifying your reconciliation process and giving you more visibility over your transactions.

What’s new

Businesses in Saudi Arabia can now download the ZATCA-compliant e-invoice for an order directly from the Console. This helps with reconciliation when ZATCA returns a failure status for Order.

How it works

• A new “Download E-Invoice” CTA is available on the Order Details page.
• The e-invoice is exported in ZATCA-readable XML format.
• All invoices synced to Zatca with Status Success or Failure are available to download.

Why this matters

This enables merchants to independently submit or revalidate invoices with ZATCA, reducing manual effort and reconciliation delays for orders.

To optimise system performance while maintaining export availability, some Console exports are now scheduled for delivery in a couple of hours, while others remain unchanged.

Scheduled Exports:

These exports will be scheduled and delivered via email once ready (as per the exports que within couple of hours/Next day):

Customers

• Customers & Customer Addresses

Inventory Exports

• (Items, items_ingredients)

Inventory Transactions

• Inventory Counts
• Inventory Order Transactions
• Inventory Production
• Inventory Purchasing
• Inventory Quantity Adjustments
• Inventory Transfers Orders
• Inventory Transfers

Products

• (Products, Ingredients, Modifiers)

Export Processing Status Messages

Users will now see clear status messages during export processing:

• “Your export is scheduled for processing and will be sent to your email once ready.

If the users attempt to make the export with same filters again then will see:

• “An export has already been scheduled using the same filters.”

(Non-Scheduled) Exports Unchanged:

These exports can be generated instantly and will be received via email as per current timeframe:

• Orders Export
• Categories
• Cost Adjustments
• Coupons
• Groups & Group Associations
• Modifiers & Modifier Options
• Price Tags
• Purchase Orders
• Suppliers
• Users
• All Reports under (Console>Reports)

Note: Daily Export Limit (Per Business)

Each business is limited to 30 exports per day

If the limit is exceeded:

• You have reached the maximum allowed export requests.

In line with optimising the platform performance , we have made the above temporary adjustment to allow users to request for exports anytime. While the processing happens in background during off peak hours.

We have enabled Order Exports throughout the day, with certain limitations to maintain system performance.

When exporting Orders, only the following two filters will be available.

Available Export Filters:

• Business Date
• Branches

Note: Please note that filters applied in the Orders Listing will not be carried over to Exports.

We have enabled Order Exports throughout the day, with certain limitations to maintain system performance.

When exporting Orders, only the following two filters will be available.

Available Export Filters:

• Business Date
• Branches

Note: Please note that filters applied in the Orders Listing will not be carried over to Exports.

To optimize system performance while keeping data exports available for customers, we have introduced a temporary time-based limitation.

All exports will be enabled daily until 5:00 PM KSA time.

During this period, users can export data with a maximum date range of 31 days.

To improve system performance and ensure smoother exporting, we have introduced a maximum date range limit of 31 days for all the Exports that are enabled.

• You can now export data for up to 31 days at a time.

• When choosing a date range, you’ll see:

  “Please ensure that the selected date range is within 31 days for exporting.”

• If your selected date range exceeds 31 days, a friendly validation message will appear:

  “You can select a maximum of 31 days only.”

This change ensures smoother exports and helps you get your data quickly and efficiently.

In current events,

Some exports are under maintenance as we are working on performance optimization. The below listed are the Exports are enabled currently:

All Reporting Exports are enabled.

Orders Export:

1. Orders- Raw Data
2. Order Items - Raw Data
3. Order Payments - Raw Data
4. Order Tags - Raw Data

Menu Export:

1. Categories
2. Groups
3. groups_products
4. groups_combos
5. groups_gift_card_products

Inventory Export:

1. suppliers,
2. supplier_inventory_items
3. cost_adjustment
4. cost_adjustment_items

Marketing Export:

1. Coupons

Manage Export:

1. Users

✨ What's New?

🔹 New Report in Console

Reports > Business Reports > ZATCA Invoice Summary

We've added a new ZATCA Invoice Summary report under Console > Reports > Business Reports for KSA businesses. This report helps you track orders synced with ZATCA and their submission status.

Key Highlights:

Authority: Available for users with "View ZATCA Reports" authority.

• View total synced orders (completed and returned) by business date or branch.
• Columns include:
  • Business Date
  • Order Count—Total synced orders
  • Success—Successfully synced orders (clickable for details in the new Zatca Invoice Listing).
  • Failure—Failed orders (clickable for details in the new Zatca Invoice Listing).
• Group By: Branch, or Error/Warning Code.
• Filters: Branch, Error Type, and Date Range

This report gives you full visibility into your ZATCA integration status, helping you quickly identify and resolve sync issues.
Should you be interested in enabling Zatca reports for your business. Please reach out to the account manager.

To improve system performance and stability, we have temporarily updated how search works in the Console.

What Changed

• The global search across all modules has been temporarily disabled.
• You will now select a category first, then search within that specific category.
• This ensures faster responses and reduces unnecessary load on the system.

What to Expect

• The global search will be re-enabled once overall performance is stable again.

Available Search Categories

You can search within categories such as:

• Menu, Inventory, Branches, Devices, Users & Roles, Customers, Taxes, Coupons, Promotions, Discounts, Delivery Zones, Payment Methods, Reasons and Tags

✨ What's New?

🔹 New Report in Console

Reports > Business Reports > ZATCA Invoice List

Displays all Done and Returned orders synced with ZATCA.

🔹 View ZATCA Sync Status

See whether each invoice synced successfully, failed, or succeeded with warnings.

🔹 Detailed Error Insights

A new View button shows the exact error/warning messages and codes from ZATCA, making it easier to identify and fix issues.

🔹 Helpful Filters

Filter the list by:

• Order Reference
• Branch
• Invoice Sync Status (Success, Success with Warning, Failure)
• Error/Warning Code
• Order Business Date

🧾 Details

Clicking View opens a pop-up showing:

• Error/Warning Message
• Error/Warning Code
• Type (Error or Warning)If no issues exist, users see:"No Error/Warning Message on this invoice" (لا يوجد أخطاء/تحذيرات على هذه الفاتورة)