To optimize system performance while keeping data exports available for customers, we have introduced a temporary time-based limitation.

All exports will be enabled daily until 5:00 PM KSA time.

During this period, users can export data with a maximum date range of 31 days.

To improve system performance and ensure smoother exporting, we have introduced a maximum date range limit of 31 days for all the Exports that are enabled.

• You can now export data for up to 31 days at a time.

• When choosing a date range, you’ll see:

  “Please ensure that the selected date range is within 31 days for exporting.”

• If your selected date range exceeds 31 days, a friendly validation message will appear:

  “You can select a maximum of 31 days only.”

This change ensures smoother exports and helps you get your data quickly and efficiently.

In current events,

Some exports are under maintenance as we are working on performance optimization. The below listed are the Exports are enabled currently:

All Reporting Exports are enabled.

Orders Export:

1. Orders- Raw Data
2. Order Items - Raw Data
3. Order Payments - Raw Data
4. Order Tags - Raw Data

Menu Export:

1. Categories
2. Groups
3. groups_products
4. groups_combos
5. groups_gift_card_products

Inventory Export:

1. suppliers,
2. supplier_inventory_items
3. cost_adjustment
4. cost_adjustment_items

Marketing Export:

1. Coupons

Manage Export:

1. Users

✨ What's New?

🔹 New Report in Console

Reports > Business Reports > ZATCA Invoice Summary

We've added a new ZATCA Invoice Summary report under Console > Reports > Business Reports for KSA businesses. This report helps you track orders synced with ZATCA and their submission status.

Key Highlights:

Authority: Available for users with "View ZATCA Reports" authority.

• View total synced orders (completed and returned) by business date or branch.
• Columns include:
  • Business Date
  • Order Count—Total synced orders
  • Success—Successfully synced orders (clickable for details in the new Zatca Invoice Listing).
  • Failure—Failed orders (clickable for details in the new Zatca Invoice Listing).
• Group By: Branch, or Error/Warning Code.
• Filters: Branch, Error Type, and Date Range

This report gives you full visibility into your ZATCA integration status, helping you quickly identify and resolve sync issues.
Should you be interested in enabling Zatca reports for your business. Please reach out to the account manager.

To improve system performance and stability, we have temporarily updated how search works in the Console.

What Changed

• The global search across all modules has been temporarily disabled.
• You will now select a category first, then search within that specific category.
• This ensures faster responses and reduces unnecessary load on the system.

What to Expect

• The global search will be re-enabled once overall performance is stable again.

Available Search Categories

You can search within categories such as:

• Menu, Inventory, Branches, Devices, Users & Roles, Customers, Taxes, Coupons, Promotions, Discounts, Delivery Zones, Payment Methods, Reasons and Tags

✨ What's New?

🔹 New Report in Console

Reports > Business Reports > ZATCA Invoice List

Displays all Done and Returned orders synced with ZATCA.

🔹 View ZATCA Sync Status

See whether each invoice synced successfully, failed, or succeeded with warnings.

🔹 Detailed Error Insights

A new View button shows the exact error/warning messages and codes from ZATCA, making it easier to identify and fix issues.

🔹 Helpful Filters

Filter the list by:

• Order Reference
• Branch
• Invoice Sync Status (Success, Success with Warning, Failure)
• Error/Warning Code
• Order Business Date

🧾 Details

Clicking View opens a pop-up showing:

• Error/Warning Message
• Error/Warning Code
• Type (Error or Warning)If no issues exist, users see:"No Error/Warning Message on this invoice" (لا يوجد أخطاء/تحذيرات على هذه الفاتورة)

We’ve added a new Group Preview option in Console → Menu → Groups to make menu setup simpler and more accurate.

With Preview (معاينة), you can now:

• 🧭 Visually review your menu structure — Groups, Sub-Groups, Products, Combos, and Gift Cards — all in one place.
• 🔍 Search and navigate through items easily with the new search bar.
• ⚡ Switch between layers (Group → Sub-Group → Nested Sub-Group) seamlessly.
• ✅ Check sorting and layout before finalizing to reduce setup errors.

This update helps you save time, avoid mistakes, and ensure your menu looks exactly how you want before publishing.

You can now easily trace returned orders in the Console. When items are returned, the Console will display:

• For the returned order: Original Order Reference, with a link to the original order

• For the original order: Returned Order Reference, with links to all related returned orders

Benefit: Faster validation, clearer order history, and smoother reconciliation.

You can now easily trace split orders in the Console. When an order is split in the Cashier app, the Console will display:

• For the split order: Original Order Reference, with a link to the main order

• For the original order: Order Split To, with links to all split child orders

Benefit: Faster tracking, clearer order history, and more accurate reconciliation.

When entering a customer’s phone number, agents can now instantly see any active orders created today for that customer. This helps agents respond faster, avoid duplicates, and deliver a smoother customer experience.

We’re introducing a new popup in the Console to help KSA clients activate the Foodics Online Web App easily and pay directly — making it faster to get started and allowing our Sales team to follow up based on your engagement.

Who will see it?

• If you’re eligible to purchase the Foodics Online Web App, you’ll see the popup and can proceed with payment directly in the Console.
• If you don’t see the popup but need the Foodics Online Web App for your business, please contact your Account Manager or Foodics Support team.

How it works:

• The popup appears once per day and can be dismissed.
• You can pay directly through the popup with a 10% limited-time discount, and our Sales team will contact you to help activate your subscription and support you with setup.