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New FeatureCall Center
a year ago

Resending Rejected Requests from Call Center to the branch

Edit Requests and Void requests sent from the Call Center on Active Orders might be rejected if the Cashier is offline. To enhance order accuracy and efficiency, we have enabled agents to resend a rejected edit/void request to the branch again with one button. This will minimize the back-and-forth interaction with the branch or the customer again to retake the changes done to an active order. It will also save time and efforts since agents will not be required to create another edit/void request from scratch. Overall. this feature will facilitate smoother order fulfillment that will improve customer satisfaction.