We are pleased to announce a new feature in our call center system that provides notification alerts to agents when the orders they create are accepted, voided, or declined. This feature aims to improve communication and keep agents informed about the status of the orders they handle, ensuring efficient order management.

Notifications:

1. Accepted (Pending to Active)
   
   
2. Declined (Pending to Declined)
   
   
3. Voided (Active to Voided)
   
   

Key Benefits:

1. Real-time Order Notifications: When an order created by a call center agent is processed by the restaurant, agents will receive real-time notifications regarding the status of the order. Notifications will be triggered when the order is accepted, voided, or declined from the cashier, ensuring agents stay up-to-date with the progress of their orders.
2. Seamless Communication: The notification alerts enable seamless communication between the call center agents and the restaurant, ensuring that agents are aware of any updates or changes related to the orders they handle. This facilitates quick actions and allows agents to provide timely updates to customers, enhancing the overall customer experience.
3. Efficient Order Management: With order notifications, agents can proactively address any changes in the status of their orders. Whether an order is accepted, voided, or declined, agents can take appropriate actions such as contacting the customer, making necessary adjustments, or providing alternative options if required. This streamlines the order management process and improves efficiency.

We are confident that the addition of order notification alerts will significantly enhance the order management capabilities of our call center agents, ensuring effective communication and improved customer service.