1. Draft Orders

Draft Orders are orders that agents might save and come back to later without being sent to the branch. Draft orders are now available for agents on the Call Center which gives them a new option to save the order and come back to it later when needed to be submitted to branch. 

To better be able to find draft orders, a new tab “Draft” is added to the Orders Listing with filters to filter on this specific new status.

Moreover, if the agent wishes to go back while taking an order, the agent will have the option to either cancel the order or save it as a draft. This will help the agent to come back to the order at anytime without the need to retake the order details again.