Agents can save uncompleted orders as Drafts on the Call Center before sending it to the branch. Draft orders can be edited and sent to the branch when needed. To have a seamless experience for agents when a customer calls, the experience for Draft orders have been enhanced. When the agent enters the customer phone number, drafts created during the day will appear on the order taking screen. Agent can then select a draft order to proceed or might create a new order if needed.