We’re thrilled to introduce a powerful new Loyalty Solution, fully integrated across all Foodics products, including the Cashier, Call Center, Customer Display, and Waiter App, as well as Online Platforms. Now, customers can effortlessly collect loyalty points from any channel and redeem them at any touchpoint. The best part? Customers can redeem points for actual cash, functioning just like a digital wallet!

To make loyalty programs even more flexible, we’ve added a Tier Management module for Marketing. This new module allows you to:

• Create and manage loyalty tiers effortlessly
• Customize tier names, benefits, and requirements
• Personalize tier colors, images, and other details

Points are automatically collected with every order placed through Foodics if you have the new loyalty solution enabled.

You can now access all loyalty details right in the Customer Profile, providing insights such as:

• Total loyalty points
• Cash equivalent value of points
• The tier the customer belongs to
• And much more!

Cashier users can now redeem loyalty points with cash directly at the cash register, processing transactions smoothly based on the customer’s request.

• Enter their phone numbers
• View their current points balance
• Decide how much to redeem

Call center agents now have the option to manage loyalty interactions effortlessly. They can:

• View customer loyalty details during calls, including points balance, cash value, and tier information
• Redeem loyalty points for customers, processing cash or loyalty transactions directly through the system
• Offer customers personalized insights about their loyalty status, tiers, and redemption options
  
  
  
  
  
  

Adding to that, customers who choose to pay via a link from the Call Center also have the option to view and redeem their loyalty points.

Beyond the above features, loyalty redemption is now available across all Foodics touchpoints, including:

• Waiter App
• Kiosk
• Online Apps
• And more!

If you’re interested in getting this solution for your business, reach out to us to learn more!

We have now enhanced the exporting operation for :

- Price tags

- Price tags products

- Price tags modifier options

Exporting operations on these areas should be faster & more efficient.

We have introduced the category reference against category name for users while adding Products to a Group by category. This enables users to identify the unique category besides the name. In case of duplicate category name.

We have now introduced a limitation on modifier options, now the user cannot “Deactivate” the last modifier option that is linked to a modifier group.

Users can now reset nutritional values for products and modifier options in the Edit Nutritional Values modal.

• New "Reset" Button: Clears all values (including serving size and unit) after confirmation.
• Confirmation Modal: Includes Cancel and OK options for user control.

Available in Console > Menu > Product/Modifier Options > Nutritional Values.

Simplifies managing nutritional data efficiently.

The Allergens list view now includes two new columns for streamlined navigation:

Products:

Click View to access the Products List View, filtered by the allergen.

Modifier Options:

Click View to access the Options List View, filtered by the allergen.

This update simplifies allergen-linked product and modifier management for improved efficiency.

We have now introduced a new filter “Allergens” in Modifier options list view to be able to filter the list by Allergens linked. 

We have now introduced a new filter “Allergens” in Product List view for the users to be able to filter the product list by Allergens linked. 

We’ve made it easier and quicker to search for international phone numbers in the Call Center! Now, you can search by any part of a number starting with a +, and our system will seamlessly find the existing customer or let you create a new one, ensuring a smooth and efficient experience.

Now, KSA clients can enable Payment Links in the Call Center immediately, even if the e-KYC process hasn’t been completed yet. This allows you to start accepting payments without delay, while a clear message notifies you about the account verification status, ensuring a smooth and transparent experience.